Surveyors Co’s Digital Transformation journey has marked a significant step forward for the business. Through the implementation of HIRO, a cloud-based CRM and project management platform, greater connectivity, visibility, and efficiency have been achieved across daily operations.
As a result, project information, scheduling, administration, and communication can now be managed through a single connected system. The benefits of Surveyors Co’s digital transformation are being seen across both office-based and field teams every day.
The Impact of Surveyors Co’s Digital Transformation
As the business continues to grow, so does the need for smarter systems. Previously, information was often spread across multiple platforms, spreadsheets, emails, and paper-based records. However, HIRO has helped bring these processes together in one central location.
As a cloud-based platform, HIRO allows staff to access information from virtually anywhere. This has been particularly valuable for a surveying business where teams regularly move between the office, project sites, and client locations. Consequently, collaboration has improved regardless of where work is being completed.
A Connected View of Every Project
One of the biggest improvements has been project visibility. Previously, understanding project status often required multiple conversations or checking several systems. Now, project milestones, schedules, tasks, and team responsibilities can be viewed in real time.
Furthermore, HIRO provides a visual timeline of project activity. This allows teams to see what is happening, what is coming next, and who is contributing to each stage. As a result, planning has become more proactive and collaborative. Potential scheduling conflicts can be identified earlier. Likewise, workloads can be adjusted before small issues become larger challenges.
Streamlining Everyday Operations
The implementation of HIRO has improved many day-to-day business processes.
These include:
- Project scheduling
- To-do management
- Project lodgements
- Timesheet management
- Invoicing workflows
- Xero reconciliation
- IMS records
- Business registers
- Administrative processes
Additionally, having these functions connected within a single platform has reduced double-handling and improved data accuracy.
Our team spends less time searching for information and more time delivering value to clients. Therefore, workflows have become more efficient across the business.
Better Collaboration Between Office and Field Teams
Surveyors are rarely behind a desk all day. Instead, our teams work across construction sites, development projects, rural properties, and infrastructure corridors throughout Queensland and Australia. Therefore, access to real-time information is essential.
With HIRO, field staff and office teams can work from the same source of information. Updates are shared instantly. Communication gaps have been reduced and decision-making has become faster. Everyone has greater visibility of project progress, business priorities, and upcoming workloads.
Taking Surveyors Co Further into the Digital Age
A key outcome of Surveyors Co’s digital transformation has been improved visibility across projects, resources, and business operations. Teams can now access live project information, schedules, tasks, and documentation from a single platform. Furthermore, managers have greater insight into workloads, project performance, and work in progress (WIP). This visibility allows resources to be allocated more effectively. As a result, projects can be planned with greater confidence and delivered more efficiently.
According to Chris Humphries, Finance Manager at Surveyors Co, the benefits have been felt across the financial management of projects.
“HIRO makes WIP management easy and tangible, providing real-time information.”
As someone new to the surveying industry, Chris found the platform valuable in understanding how projects progress from initiation through to completion.
“The simple and easy-to-use interface makes conversations around numbers meaningful.”
The transformation has also been recognised from an operational perspective. Surveyors Co Director of Operations, Tony Vella, said the business was seeking greater access to real-time project information and a more integrated way of working.
Tony Vella
“We wanted accessible, real-time information for our projects. HIRO delivers that through a single platform that automates processes and provides greater visibility across the business.”
Tony believes the platform has become an important part of connecting project delivery with business administration.
“HIRO has integrated our project management and business administration processes. Our people like using HIRO, particularly in the field where access to information is critical.”
For Tony, the implementation of the platform represents more than a technology upgrade.
“I see the integration of HIRO as a milestone in our company’s continuous pursuit of improvement.”
Together, these improvements have created a more connected and accountable way of working. Better visibility across financial performance, project delivery, and team workloads supports informed decision-making throughout the business.
The HIRO Effect
The implementation of HIRO marks an important milestone in Surveyors Co’s Digital Transformation journey. Today, the business operates with greater connectivity, accessibility, and efficiency than ever before.
Most importantly, our teams are better equipped to collaborate, manage projects, and deliver quality outcomes for clients. Information is easier to access, workflows are more streamlined, and project oversight has been strengthened. Ultimately, Surveyors Co’s Digital Transformation has created a more connected business, supporting both our people and our future growth.
As technology continues to evolve, Surveyors Co remains committed to adopting solutions that improve the way we work and the service we provide to our clients.